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Questions and tips for reinstallation.
Jun 17 2011
Forum Posts: 19
Member Since:
Jun 29 2009


I am having problems with my Vocaloid programs. Because of installation problems I have "exceeded the allowable attempts"

Is there an email address at Yamaha for customer support?
Or a number to call?

Crypton will not help me. I wrote to them but they say I have not registered.

It seems to me that if they want to control security that they should take care of the customers.

If you need to reinstall Vocaloids here are some things I learned (the hard way)…

Make sure that you uninstall any inactive or dysfunctional Vocaloids from your computer. You are not done yet! Go into your hard drive and remove any vocaloid files. Make sure that you delete these as well as all your short cuts or reference links. Other wise when you install your software it will assume a previous state. When you do reinstall, do not activate the software when prompted. Check out that the software is functioning as it should be. Use it if you have the time. If your are confident that the install is okay then you can feel free to activate it on the next prompt.


Jun 18 2011
Forum Posts: 268
Member Since:
Feb 4 2004

Hi Bim,

There is no Yamaha customer support for Vocaloid products. The publisher should provide that, in this case Crypton.

If you need customer support, it’s definitely worth registering your product. You have nothing to lose.

Good luck with it.

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